What to do when a buyer doesn’t show up

Updated October 30, 2026

You agreed on a price, cleared your afternoon and carried the dresser to the front door. Then nobody comes. No-shows are frustrating, but they’re common, and there are simple ways to make them rarer and easier to handle.

Make a no-show less likely

Agree on everything in writing: the price, how they’ll pay, the day, the time and the place.
Confirm the day before. A short “Still good for 2 p.m. tomorrow?” catches many changes of plan.
Ask them to message you if they’re running late.
Be clear about size and condition in your post, so nobody changes their mind at the last minute.

On the day

Give the buyer a reasonable window, like 15 or 20 minutes, and send one message: “I’m here until 2:30 p.m. Are you still coming?” If you don’t hear back, it’s fine to move on. You don’t need to hold the item for someone who didn’t keep the appointment.

Moving on

If the buyer gets back to you with a good reason, you can decide whether to give them another chance. If they don’t, offer the item to the next interested person, and don’t take it personally.

How Soldu helps

In Soldu, when you say yes to one offer, the others stay on a backup list called Next in line. If your buyer doesn’t follow through:

Open the link in the app and tap “Deal didn’t happen? Reopen.” You can do this within two weeks of your yes, as long as you haven’t tapped “Sold, all done.”
If someone is waiting in Next in line, the app offers you the top one. Tap “Sell to them” and they become your buyer. You message them inside Soldu, and they read and reply on their offer page or by email.
If nobody is left in line, the link opens again for new offers.

You can also pick someone under Next in line yourself with “Sell to this buyer.”

Each offer shows a short record of the buyer: purchases completed and missed pickups. If you move on from a buyer more than a day after your yes, and the buyer was told about your yes, it can count as a missed pickup on their record. When it does, their offers on your links no longer reach you. If the buyer says they did pay or meet you, it doesn’t count on their record, and a person at Soldu reviews it.

Quick checklist

Agree on price, payment, time and place in writing.
Confirm the day before.
Wait a reasonable time, then send one message.
Move on to the next offer without starting over.